Effective Date: June 25, 2026
At Just O2 Jelly Mask, customer satisfaction is important to us. We strive to deliver high-quality skincare products in perfect condition. Please read our Return, Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
Orders may be cancelled before they are dispatched from our warehouse.
To request cancellation of your order, please contact our customer support team as soon as possible with your order details.
Once an order has been shipped, it cannot be cancelled and will be subject to the return eligibility conditions outlined below.
2. Return Eligibility
Due to the personal care and hygiene nature of our products, returns are accepted only under the following circumstances:
- The product was damaged in transit.
- The product received is defective.
- An incorrect product was delivered.
- The product package is tampered with during delivery.
To qualify for a return:
- The request must be raised within 48 hours of delivery.
- The product must remain unused and in its original packaging.
- Clear photographs or videos of the damaged, defective, or incorrect product must be provided.
3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened products.
- Used products.
- Products damaged due to misuse or improper storage.
- Products purchased during special promotional offers, clearance sales, or non-returnable campaigns.
- Products returned without prior approval from our customer support team.
4. Refund Process
Once your return request is reviewed and approved, we will initiate the refund process.
Refunds may be issued through:
- Original payment method.
- Bank transfer.
- Store credit (where applicable).
Refund processing timelines may vary depending on your payment provider or banking institution.
5. Refund Timeline
After approval:
- Refunds are generally initiated within 5–7 business days.
- Credit card, debit card, UPI, wallet, or net banking refunds may take additional time depending on the payment provider.
Customers will receive confirmation once the refund has been processed.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact customer support within 48 hours of delivery.
- Share your order number and supporting photographs/videos.
- Our team will review the request and provide further instructions.
Approved cases may be eligible for:
- Replacement of the product.
- Full refund.
- Store credit, at our discretion.
7. Failed Deliveries
If an order is returned to us because:
- The delivery address was incorrect.
- The customer was unavailable after multiple delivery attempts.
- The customer refused the shipment.
We may deduct applicable shipping and handling charges before processing any eligible refund.
8. Exchange Policy
Currently, Just O2 Jelly Mask does not offer product exchanges unless the item received is defective, damaged, or incorrect.
Approved exchange requests will be processed based on product availability.
9. Refund Exceptions
Refund requests may be declined if:
- The claim is submitted after the specified reporting period.
- The product shows signs of use.
- Required proof of damage or defect is not provided.
- The return does not comply with this policy.
10. Contact Us
For any return, refund, cancellation, or replacement request, please contact:
Just O2 Jelly Mask
Website: https://justo2jellymask.com
Email: info@justo2jellymask.com
Phone: +91- 7290075424
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We are committed to resolving customer concerns fairly and efficiently while maintaining product quality and hygiene standards.
